Cancellation/Return/Refund Policy
1. No-Cancellation Policy
1.1 No-Cancellation Policy: Once an order has been placed and payment has been processed, cancellations request by customers will not be entertained under any circumstances. We encourage customers to carefully review their order details before completing the purchase to avoid any issues.
2. Return Policy
2.1 No Returns Policy: Given the nature of our products and the clear information provided on our website, we do not accept returns once the order has been delivered. We believe that customers make informed decisions at the time of purchase, having reviewed all available product information.
2.2 Returns Due to Customer Errors: In cases where a return is necessary due to errors in delivery details provided by the customer or failed delivery attempts (e.g., the customer is not reachable), a partial refund of 50% of the total order value will be issued. The remaining 50% will be retained to cover restocking, handling, and processing fees. This refund can be credited either to your Wallet on this website or to your bank account within 7 working days after we receive your complete bank details (including account number and account holder’s name). Please email these details along with your Order ID to [email protected]. We urge all customers to double-check their delivery details and ensure someone is available to receive the order during delivery attempts.
3. Refund Policy
3.1 Refunds for Damaged or Missing Items: We take great care to ensure your order reaches you in perfect condition. However, if the items you ordered are damaged or missing due to mishandling by the courier, you are entitled to a full refund. This refund will be processed to your Wallet on this website or to your bank account.
To initiate a refund due to damage or missing items, you must provide the following supporting documents within 7 days of receiving the product:
- Photos and/or videos clearly showing the condition of the package and the items before and during unboxing.
- Any written documentation from the courier (e.g., a note from the delivery person or a screenshot of a conversation).
- Any other relevant supporting evidence that can assist in processing your refund request.
Our team will review the provided documents and, upon verification, process your refund promptly.
3.2 Refunds due to order cancellation by Finzol Souq: If there are monetary transaction occurs for the orders, you are entitled to a full refund. This refund will be processed to your Wallet on this website or to your bank account withing 7 working days.
4. Agreement to Policy
By placing an order on this website, you acknowledge and agree to be bound by this Cancellation, Return, and Refund Policy. This policy is designed to ensure fairness, transparency, and the protection of both our customers and our business.
FAQs
Q: Can I cancel my order after it has been placed?
A: No, once an order has been placed and payment has been processed, cancellations requests by customers will not be entertained.
Q: What if I receive a damaged or missing item?
A: If you receive a damaged or missing item due to courier mishandling, you are eligible for a full refund. Please submit the necessary supporting documents within 7 days of receipt to initiate the refund process.
Q: How can I contact customer service?
A: Our customer service team is available to assist you with any concerns. You can reach us via email at [email protected]. We are committed to addressing your inquiries promptly.
This document was last updated on January 31, 2025
1st revision: August 28, 2023
2nd revision: September 22, 2023
3rd revision: November 7, 2023
4th revision: August 13, 2024
5th revision: January 31, 2025